Service DOs and DON’Ts

DOs

• Make sure the other person understands what you are going to do before you start doing it.
• Contact the other member in advance if you must cancel.
• Be patient and open rather than critical.
• Respect others’ religions, beliefs, and political viewpoints.
• If you are requesting a service, be sure to pay for any parts, supplies, ingredients, or materials that are used.
• If renting, check with landlord before doing home repairs.
• If using your personal car to transport a member, have liability insurance and wear seat belts.
• Dial 911 in the event of an emergency.

DON’Ts

• Do not provide any “hands-on” care such as giving medicine, baths, lifting, or cutting nails.
• Do not ask for or accept money or tips.
• Do not provide medical, business, or legal advice.
• Do not smoke in a member’s home without permission.
• Do not use alcohol or illegal drugs while performing services.
• Do not purchase alcohol for members.